A process tailored to serve you.
We provide an unparalleled client experience rooted in five commitments
A focus on processes that serve and don’t confuse.
We approach our process by asking, “what do you need to move through your project confidently?” We never assume that because something seems straightforward to us, it makes sense to you. We seek to minimize construction terminology and insider language that only confuses. Lastly, we work tirelessly to ensure in each step of the construction process, you know where you’re at, what’s the next step, and how we’re going to get there.
A relational - not transactional - approach tailored to best serve you.
We approach our process by asking, “what do you need to move through your project confidently?” We never assume that because something seems straightforward to us, it makes sense to you. We seek to minimize construction terminology and insider language that only confuses. Lastly, we work tirelessly to ensure in each step of the construction process, you know where you’re at, what’s the next step, and how we’re going to get there.
Cultivating a foundation of trust and clarity by healthy management of expectations.
Trust is given and slowly earned over time but can be lost quickly. One of the quickest ways to lose trust is through unmet expectations. We understand clients are paying us to deliver on quality and manage their expectations along the way. We’re always aware of the most important aspects of each phase of a project and speak to these things, cultivating healthy expectations that minimize stress and avoid frustration.
Commitment to a fair and honorable experience.
We lead with empathy by understanding that you are making a significant investment in your home, which can be stressful. We are committed to transparency and ownership of responsibility if problems arise that we’ve caused. Lastly, we are committed to delivering on our promises and won’t walk away from a job without doing everything in our power to do what we say we’ll do.
Pursuing excellence in the overall quality of every aspect of our work, from preparation to the final walk-through.
We are proactive in the quality control of our project, not allowing clients to be the ones who point out our mistakes. We pursue quality in rough work, not just the finished product the client sees. We accept picky constructive criticism from our clients, acknowledging that they will improve us. We adopt a growth mindset, knowing there is always room for improvement.